Software

This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service’s book in accordance with the release of Part 3 of the standard, ‘Guidance on scope definition and applicability of ISO/IEC 20000-1’, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.

ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.

This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.

The right material on ISO 20000 Review by Ahsan This book gives you thorough information on ISO20000 standard and at the same time prepares you for the exam.

Along with the reading you can also enjoy online video presentations on the subject.

I am a great fan on theartofservice, the interest developed when I bought their book on ITIL v3 foundation and now moving ahead with iso20000 and hopefully will continue with other certifications as well. (Posted on 8/17/11)

Another exam pass Review by JMSR This was my second “Complete Certification Kit” by The Art of Service. Like the first book (ITIL v3) this one contained some basic editorial mistakes but the content was well structured and easy to read. All in all a great study guide however it does not replace the need to obtain and study the official ISO/IEC 20000-1 and 20000-2 material. The eLearning Program, although not as closely aligned to the book as the previous one (ITIL v3), once again provided an excellent way to quickly and thoroughly review the content just before the exam.

With the ISO/IEC 20000 exam passed, I have now set my sights on another book in the series, Cloud Computing Foundation Complete Certification Kit. (Posted on 8/17/11)

Excellent Book Review by Andrés Mijares Great Kit, the book is very pleasant and concrete, I read this book twice, once before certification exam and then i am goin back again to apply some concepts into my company, I hightly recommend this kit to profesionals looking to achieve ISO 20K certification an also as a great reference for project teams. (Posted on 8/8/10)

The All-New, One-Stop-Shop for IT Policies and Procedures Best Practices!

Every organization should be looking to improve their understanding of policies and procedures and to acknowledge the importance of implementing good practices and perfecting the structure and overall quality of their organizations.

The revolutionary Best Practices in IT Policies and Procedures Toolkit provides a guaranteed solution to create and implement IT policies and procedures designed to enhance the performance of your organization’s IT services.

This valuable toolkit provides you with practical, real-world education on how to make your business a success!

The Best Practices in IT Policies and Procedures Toolkit contains presentations, templates, and essential resources:

Presentations can be used to educate, as the basis for management presentations, or when making business cases for IT policies and procedures implementation. Supporting documents and assessments that will help you identify the areas within your organization that require the most activity in terms of change and improvement.

Purchase the Best Practices in IT Policies and Procedures Toolkit Risk Free Today!

The instant you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!

Need help justifying your investment?

At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork; we do the research, the analysis, and the collating of information we find. All you have to do is take the outcome of all that work and use it as part of your project—to make it unique to your job, project, or task at hand in a way that only you can do.

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Advance today with your copy of the Best Practices in IT Policies and Procedures Toolkit!